I just got my frame and it is shattered!

Oh no no no! This is the very worst thing. It doesn't happen often, but when it does it breaks our heart into a million pieces.

Don't stress. We can fix it! If this happens, this is a HUGE reason why we use plexiglass! Hopefully most of your florals made it okay!

Please email us at [e-mail] and we will make sure to send you a shipping label back so that you can ship it to us and we can fix it for you!

KEEP THE PACKAGING! This will help us and you to make the process easier!

Thank you for your understanding. We sometimes get really frustrated when this happens because it truly is out of our control. The shipping companies are not always as careful as they should be no matter what measures we take. We are so so sorry this happened!

We are currently working on shipping insurance so if this does happen customers can feel at peace!

Thank you for your patience and kindness as we resolve this!